I am here to say that my faith and use of CoverItLive has returned. I mentioned that as a nonprofit educators were encouraged to send them a message and "a Customer Support representative will get in touch with you." I went ahead immediately when this message came out and filled out the response form. Brittany responded to my message with an email and said this:
Thank you for your application. We’re pleased to tell you that you’ve been approved for a free version of our account for educational use in a classroom. I’ve made the following changes to your account to set you up. I’ve created what we call an Enterprise Account (EA) for you named “FAIR School Downtown," which is now designated as our “Custom Plan” with non-profit status, which means no charges, unlimited access. I’ve associated your individual CiL account with this EA account.
This is great news! Thank you CoverItLive. Obviously I cannot guarantee that you will have the same results, but it is nice to know that there are some companies out there that still recognize the importance of providing a free tool to educators.